Refunds

💳 Refund Policy

At our website, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds are issued.

✅ Eligibility for Refund

You may be eligible for a refund if:

• You received a wrong or defective product
• The product was damaged during delivery
• The product is out of stock after placing the order

To request a refund, you must contact us within 3 days of receiving the product.

🔄 Refund Process

• Once your request is approved, the refund will be processed within 5–7 business days
• Refunds will be issued using the original payment method:
  • bKash / Nagad
  • Bank Transfer
  • Debit/Credit Card

❌ Non-Refundable Situations

Refunds will not be applicable if:

• The product has been used, damaged, or altered by the customer
• The return request is made after the allowed time period
• The product was purchased under clear non-refundable offers

🚚 Shipping Charges

• Delivery charges are non-refundable, unless the refund is due to our mistake (wrong/defective item)
• In case of return, shipping cost may be deducted from the refund amount (if applicable)

⚠️ Order Cancellation

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible (you may request a return instead)

📞 Contact for Refund

If you need help with a refund:

• Phone: 01617812466, 01997700503, 01716099898